Investor access · Regulatory transparency · Local support+92 333 5459995•info@centinelsec.com

Customer Support

Fast, helpful, and human. We’re here to keep your investing smooth and stress-free.

Multi-Channel Support SECP Guidelines Quick SLAs
Contact Channels
complaints@centinelsec.com +92 333 5459995 WhatsApp Us
Support Hours: Mon–Fri, 9:00 AM – 6:00 PM (PKT)
Market Days: Extended trading support on PSX hours
Response SLAs: Email 24h | WhatsApp/Phone Same-Day
Escalation & Complaints

If you have a service concern, please log a ticket via the form. For regulatory escalation:

Create a Support Ticket
Open Digital Account

Start your account online—paperless KYC and quick verification.

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Open RDA

For Overseas Pakistanis—seamless investing with global access.

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Asaan Connect

Centralized Gateway Portal—secure, fast & unified access.

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Quick FAQs

Same-day for WhatsApp/Phone during support hours; within 24 hours for email and form submissions.

Your ledger, trade history, and P/L are available in our digital portal. If you need help, we’ll guide you step-by-step.

First, create a ticket above. If unresolved, you may escalate via the SECP and PSX links listed under “Escalation & Complaints.”